ASSOULINE CONCIERGE

Welcome to a Different Kind of Service

Assouline Concierge is a personal service extended to a select group of our most valued clients — an invitation to experience Assouline not simply as a destination for books and objects, but as a cultural companion in your collecting life.

This is not a loyalty program. There are no points, no tiers, no automated responses. What we offer instead is something rarer: a dedicated concierge who knows your tastes, anticipates your needs, and is genuinely glad to hear from you.

Whether you are building a personal library, searching for the perfect gift, or simply curious about what's new — your Concierge is here.

Your Benefits at a Glance

  • Complimentary Expedited Shipping — Enjoy 2nd Day shipping on every order, with our compliments. This benefit is seamlessly linked to your email address and applied automatically at checkout — no code required. Available for orders shipping within the United States.
  • Personalized Recommendations — Your Concierge takes time to understand your aesthetic, your interests, and your collection. Expect thoughtful suggestions — not generic newsletters — when something new arrives that we believe will resonate with you.
  • Early Access & Pre-Order Invitations — From time to time, your Concierge will reach out ahead of a new release with an opportunity to pre-order or access select titles before they are available to the public. These invitations are extended personally, based on your collecting history and interests — not sent broadly. If a title feels right for your library, we will make sure you hear about it first.  
  • Gifting & Library Curation — From a single meaningful gift to an entire room of books, your Concierge can guide the selection, handle the details, and ensure the experience reflects the care you intend.
  • Order Support — Questions about an existing order, a delivery, or a special request? Your Concierge handles it directly, without the back-and-forth of standard customer service channels.
  • Reservations at Assouline Venues — Your Concierge can arrange bookings at Swans Bar in London and Maison Assouline Riyadh on your behalf. Simply let us know your preferred dates and party size. 
    Reservation assistance is subject to availability at each venue. While your Concierge will always do their utmost to secure your preferred date and time, we are unable to guarantee placement during periods of high demand. We recommend reaching out as early as possible to allow us the best chance of accommodating your request.

How to Reach Us

Write to us at concierge@assouline.com and your Concierge will take it from there.

For gifting or event requests, a little advance notice helps us do our best work. We recommend reaching out at least 5–7 business days ahead when timing matters.

Response Times & Service Commitment

We believe your time is valuable and your inquiries deserve a real, considered reply.

Concierge inquiries are acknowledged the same business day, Monday through Friday, between 9:00 AM and 6:00 PM New York time. Requests received after 5:00 PM ET may be addressed on the following business day.

Please note that our Concierge team observes select public holidays and summer Friday closures. During these periods, your inquiry will be addressed on the next available business day. We will always communicate upcoming closures in advance.

Urgent or time-sensitive matters — an imminent gift, a travel deadline, an order concern — are prioritized whenever possible, with the discretion and care the situation calls for.

We do not use automated responses. When you hear from us, it is from a person.

A Note on Membership

Assouline Concierge is extended by personal invitation and is not open for general enrollment. Your access has been arranged by our team based on your relationship with the maison. Membership is non-transferable.

Should you have questions about your membership status or wish to update your contact preferences, please reach out to your Concierge directly.

Frequently Asked Questions

  • Do I need a code or account login to access my shipping upgrade? No. Your expedited 2nd Day shipping upgrade is applied directly to your account. It will be reflected automatically at checkout. If you experience any issue, contact your Concierge and we will resolve it promptly.
  • Is expedited shipping available internationally? The complimentary shipping upgrade is currently available for orders delivered within the United States. We are working to extend this benefit and will notify you if availability changes.
  • How do I make a reservation at Swans Bar or Maison Assouline Riyadh? Simply email your Concierge with your preferred location, date, time, and number of guests. We will confirm availability and handle the booking on your behalf.
    Your Concierge will make every effort to arrange your visit at your preferred time. Reservation assistance is subject to each venue's availability, and we are unable to guarantee placement during fully booked periods. We always recommend reaching out with as much advance notice as possible — particularly for weekends, holidays, or special occasions — to give us the best chance of securing exactly what you have in mind. And if your first choice isn't available, we will do our best to find an alternative that works for you. 
  • What if I need help outside of business hours? You are welcome to write to us at any time. Emails received outside of Monday–Friday, 9:00 AM–6:00 PM ET will be addressed on the next business day. Urgent requests flagged in the subject line will be reviewed as soon as we return.
  • Can I share my Concierge access with someone else? Membership is personal and non-transferable. However, your Concierge is happy to assist you with gifting or purchases on behalf of others.
  • What kinds of requests can I send my Concierge? Anything related to your Assouline experience — order questions, gifting ideas, book recommendations, venue reservations, or simply a curiosity you'd like us to look into. There is no request too small.

We look forward to being of service.

Assouline