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If you received a damaged item, please email us with your order number, a description of the damage and photos of the damage. If you wish to return your order for any other reason, we allow exchanges for merchandise credit within 14 days of delivery. We do not allow refunds and the customer is responsible for the cost of return shipping. Please note that items must be returned in the same condition in which they were received, with all the original packaging. Exchanges and credit are applicable only at the original point of purchase. The Ultimate Tower is final sale and not eligible for return or exchange.
Please email us at customerservice@assouline.com with your order number to begin the return process for an online order.
Born in Scotland, Oliver Pilcher studied sculpture at the Edinburgh College of Art before embarking on a photographic career that has taken him all around the world and given him the opportunity to shoot for some of the world’s finest brands. Oliver has been a contributing photographer at Condé Nast Traveler for over ten years. He currently divides his time between New York and Costa Rica with his wife, Abigail and their four children, Andalucia, Bianca, Constantina, and Herbie.
Alexandra Senes is a citizen of the world, as she feels at home anywhere; a real asteroid with no jet lag. Senes spent her childhood in her native Senegal after which she moved to New York and then Paris. She worked as a journalist for over 20 years, including 8 years as the founder and editor-in-chief of Jalouse Magazine. In 2015, Senes started her journey with Kilometre, a brand that makes our imaginations go wild, drifting into far-off and unexplored places-shirts and home goods adorned with hand embroidery inspired by up-and-coming travel destinations.
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