SHIPPING & RETURN POLICY
FREE Ground Shipping for all U.S. orders over $200*
*Includes continental United States. Excludes Alaska, Hawaii, and U.S. Territories
UNITED STATES SHIPPING METHODS
- FedEx Ground*
- FedEx 2nd Day
- FedEx Next Day*
*Please note we do not ship to PO Boxes.
INTERNATIONAL SHIPPING METHODS
Shipping to Canada, Mexico, Central & South America
- FedEx International Economy*
- FedEx International Priority*
For shipping to Europe, Asia, or Africa please visit eu.assouline.com.
International orders could be subject to import taxes, custom duties and fees once the shipment arrives at its destination. The recipient may be responsible for such charges, and the charge can vary from country to country.
*Please note that we do not ship to Russia or Ukraine at this time.
ORDER PROCESSING
Orders placed on regular business days before 12pm EST will begin processing on the same day.
For any order placed on holidays, Saturday or Sunday, processing will begin on the next business day.
SALES TAX
Local taxes, if applicable, will be added to your order as required by law in AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MD, MA, MI, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, WI.
TIME OF DELIVERY
| Shipping Method | Transit Times |
| FedEx Ground | 3-7 business days |
| FedEx 2nd Day | 2 business days (if ordered by 12pm EST) |
| FedEx Next Day | 1 business day (if ordered by 12pm EST) |
| FedEx International Economy | 7-15 business days |
| FedEx International Priority | 5-10 business days |
- Items that are currently in stock will be shipped immediately.
- Orders placed before 12pm EST Monday – Friday will be shipped the same day.
- Orders placed after 12pm EST will be shipped the following business day.
- Shipping times will vary based on shipping destination but will range from 2-10 business days.
- Pre-orders will ship as soon as inventory becomes available.
Unfortunately, at this time, we cannot deliver to US Post Office boxes or US Military addresses such as APO/FPO.
RETURN POLICY
Returns for exchange or merchandise credit only within 14 days of date of delivery, no refunds.* If the content of the order is incorrect or arrives damaged, please contact us as soon as possible. Books must have original protective packaging intact and be returned to initial place of purchase. All non-book merchandise including vintage books, objects, gallery items, stationery, and candles are considered final sale.
Assouline reserves the right to modify its exchange and return policy.
CANDLES RETURN POLICY
All sales are final:
Due to the nature of our products, all candle sales are final.
Damages:
We offer a refund on items that may have been damaged in transit. If your candle arrives damaged, please contact Customer Care within 14 days of receiving your order with a photo of the damaged item. Candle must be in its original packaging, unused, and accompanied by an original receipt. We will not honor refunds for reasons other than damage incurred during shipping. Assouline reserves the right to reject any refunds that do not comply with the conditions stated above. Items that appear used or worn upon inspection will not be eligible for refunds.
Assouline reserves the right to modify its exchange and return policy.
Need further assistance?
Submit a request to Customer Care.
CHILDREN’S ONLINE PRIVACY
The Children's Online Privacy Protection Act took effect April 21, 2000, and pertains to websites directed toward children under 13 years of age. Assouline.com does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.
