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Shipping & Return Policy

FREE Ground Shipping for all U.S. orders

 

UNITED STATES SHIPPING METHODS

UPS Ground
UPS 2Day Air
UPS Next Day Air
FedEx Ground
FedEx 2Day
FedEx Standard Overnight
(Please note we do not ship to PO Boxes.)


INTERNATIONAL SHIPPING METHODS

DHL Express Worldwide
DHL Express 12:00
FedEx International Ground: For Canadian orders
FedEx International Economy
FedEx International Priority
(International orders could be subject to import taxes, custom duties and fees once the shipment arrives at its destination. The recipient is responsible for such charges, and the charge can vary from country to country.)



ORDER PROCESSING
Orders placed on regular business days before 2 p.m. EST will begin processing on the same day.
For any order placed on holidays, Saturday or Sunday, processing will begin on the next business day.

SALES TAX
Local taxes, if applicable, will be added to your order as required by law in NY, CA and FL.


TIME OF DELIVERY
Items that are currently in stock will be shipped immediately. Orders placed before 2pm EST Monday – Friday will be shipped the same day. Orders placed after 2pm EST will be shipped the following business day. Shipping times will vary based on shipping destination but will range from 2-10 business days. Pre-orders will ship as soon as inventory becomes available. Unfortunately, at this time, we cannot deliver to US Post Office boxes or US Military addresses such as APO/FPO.

 

U.S. Ground Shipping Map:

 



RETURN POLICY
If the content of your order is incorrect or arrives damaged, you are eligible for a full refund of the purchase price. To receive a refund, please contact the Assouline Customer Care Center at customerservice@assouline.com with your order number, immediately to receive a return shipping label and to begin the return process. You must return your item(s) to us within 14 days of the delivery date and in the same condition you received it. Please note that we do not accept exchanges or substitutions for purchased items.

CHILDREN’S ONLINE PRIVACY
The Children's Online Privacy Protection Act took effect April 21, 2000, and pertains to websites directed toward children under 13 years of age. Assouline.com does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.

CUSTOMER SERVICE CONTACT INFORMATION
Assouline Publishing Inc.
Attn: Assouline Customer Service
3 Park Avenue
Floor 27
New York, NY 10016

Tel: +1-212-989-6769
E-mail: customerservice@assouline.com