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FAQs

THE PRODUCTS

  • Where to buy an Assouline product?
    • Assouline products are principally sold on our e-commerce website Assouline.com and within our own store network around the world. You can visit our website to see the full list of our stores with opening hours and contact details in the STORES section.
    • Assouline is also available for purchase in a variety of retailers in 77 countries around the world including: The United States, France, United Kingdom, United Arab Emirates and China.
    • Special editions are exclusively sold at the Assouline direct channels.
    • If you have any further queries please do not hesitate to contact our Client Services at 00 (+)1 212 989 6769 where one of our dedicated Client Service advisers will be happy to assist you.
  • Where are Assouline products manufactured?
    • Assouline titles are produced in Italy, Asia, and the United States.
    • Manufacturing of our leather goods takes place in Italy and our furniture collection is made in the finest workshops in Spain.
    • Limited and special edition items (books, furniture, leather goods) are manufactured in different countries around the world on a case by case basis.
    • In all of these workshops, the choice of the finest materials, experienced craftsmen and the extreme care devoted to all manufacturing phases of our items perpetuate and renew our tradition of excellence and refinement.
  • How to personalize Assouline books?
    • Assouline offers corporate gifting options to personalize the covers based on volume orders.
  • How to place a special order?

 

THE WEBSITE

  • How long can I keep items in my shopping bag?
    • If you have already signed into your personal Assouline account, the items placed in your shopping bag are automatically preserved.
    • Assouline cannot guarantee the future availability of the pieces placed in your Wishlist or your shopping bag.
  • How do I order online?
    • Once you have chosen your products, add them to your cart by clicking on "Add to Cart".
    • The order process has 4 stages:
      1. You can register by creating your own Assouline account, using your email address and password. You can use this for future orders, to review previous orders, and to save items to your wishlist.
      2. Fill in the delivery information: receiver’s name and address and select your delivery method.

      3. Complete the payment information.
      4. Review your order and submit it.
  • Payment Security
    • All transactions are secured. The Assouline website is provided with an SSL encryption system (built it to the Shopify fully hosted solution) to protect personal and payment data.
    • Assouline does not keep any credit card information.
  • The site will not fit my screen
    • When using a desktop or a laptop, we recommend that you optimize your display configuration.
    • To modify display settings on a PC, click on Start > Settings > Control Panel, then select “Display” and choose the “Settings” tab.
    • To modify display settings on a Mac, click on Apple Menu > System Preferences > Displays.
    • Minimum requirements:
    • Screen resolution: 1280 x 1024 pixels
    • Screen colors: 16 bits
  • How do I stay informed about Assouline news?
    • You can register online to “Subscribe to Assouline News” by providing your email in the footer of any page of the website and you will be among the first to be informed on the latest products, events and news. 

SHIPPING & DELIVERY
United States Shipping Methods
UPS Ground
UPS 2Day Air
UPS Next Day Air
FedEx Ground
FedEx 2Day
FedEx Standard Overnight
(Please note we do not ship to PO Boxes.)
 
International Shipping Methods
DHL Express Worldwide
DHL Express 12:00
FedEx International Ground: For Canadian orders
FedEx International Economy
FedEx International Priority
(International orders could be subject to import taxes, custom duties and fees once the shipment arrives at its destination. The recipient is responsible for such charges, and the charge can vary from country to country.)
 

  • Order Processing
    • Orders placed on regular business days before 2 p.m. EST will begin processing on the same day. On other instance, orders will begin processing within 1 business day.
    • For any order placed on holidays, Saturday or Sunday, processing will begin on the next business day.
  • Sales Tax
    • Local taxes, if applicable, will be added to your order as required by law in NY, CA and FL.
  • Time of delivery
    • Items that are currently in stock will be shipped immediately. Orders placed before 2pm EST Monday – Friday will be shipped the same day. Orders placed after 2pm EST will be shipped the following business day. Shipping times will vary based on shipping destination but will range from 2-10 business days. Pre-orders will ship as soon as inventory becomes available. Unfortunately, at this time, we cannot deliver to US Post Office boxes or US Military addresses such as APO/FPO. 
  • Returns policy
    • If the content of your order is incorrect or arrives damaged, you are eligible for a full refund of the purchase price. To receive a refund, please contact the Assouline Customer Care Center at customerservice@assouline.com with your order number to begin the return process. You must return your item(s) to us within 14 days of the delivery date and in the same condition you received it. Please note that we do not accept exchanges or substitutions for purchased items.
Customer Service Contact Information:
Assouline Publishing Inc. 
Attn: Assouline Customer Service
3 Park Avenue
Floor 27
New York, NY 10016
Tel: 1-212-989-6769

 

THE BRAND

  • How to become a Wholesale Partner?
    • To become a wholesale partner, fill in this form, or contact wholesale@assouline.com with the name of your company, with the city and country of location.
  • How do I apply for a job at Assouline Publishing?
    • If you’re looking for an employment opportunity with Assouline Publishing, please send all resume and cover letters to jobs@assouline.com and a team member will get back to you at their earliest convenience.
    • You can also submit your application by mail to:
      Assouline Publishing

ATTN: Employment Inquiry
3 Park Avenue, 27
th Floor
New York, NY 10016

  • How can I contact an author?
    • For all press inquiries, please contact press@assouline.com
    • Some authors have email addresses, contact forms, or publicity addresses on their personal websites, which we may link to on the author's detail page. You may also write to an author in care of our press department, using the following address formats:
      • I work for a media outline interested in covering an Assouline book. How can I request a review copy?
    • Requests for Advance Reader’s Editions or books for reviewers or media must be made directly to the press department at Assouline Publishing, press@assouline.com and someone from the team will get back to you at their earliest convenience