SHIPPING & RETURN POLICY

FREE ground shipping for all U.S. orders


United States Shipping Methods

FedEx Ground: For all U.S. destinations
FedEx 2Day
FedEx Standard Overnight
(Please note we do not ship to PO Boxes.)


International Shipping Methods

FedEx International Ground: For Canadian orders
FedEx International Economy
FedEx International Priority
(International orders could be subject to import taxes, custom duties and fees once the shipment arrives at its destination. The recipient is responsible for such charges, and the charge can vary from country to country.)


Order Processing

Orders placed on regular business days before 2 p.m. EST will begin processing on the same day.

For any order placed on holidays, Saturday or Sunday, processing will begin on the next business day.

Sales Tax
Local taxes, if applicable, will be added to your order as required by law.

Time of delivery
Items that are currently in stock will be shipped immediately. Orders placed before 2pm EST Monday – Friday will be shipped the same day. Orders placed after 2pm EST will be shipped the following business day. Shipping times will vary based on shipping destination but will range from 2-10 business days. Pre-orders will ship as soon as inventory becomes available. An authorization will be placed to hold your order, but funds will not be captured until the pre-order ships. Unfortunately, at this time, we cannot deliver to US Post Office boxes or US Military addresses such as APO/FPO.

Returns policy
If the content of your order is incorrect or arrives damaged, you are eligible for a full refund of the purchase price. To receive a refund, please contact the Assouline Customer Care Center at customerservice@assouline.com with your order number, immediately to receive a return shipping label and to begin the return process. You must return your item(s) to us within 14 days of the delivery date and in the same condition you received it. Please note that we do not accept exchanges or substitutions for purchased items.

Customer Service Contact Information:
Assouline Publishing Inc. 
Attn: Assouline Customer Service
3 Park Avenue
Floor 27
New York, NY 10016

Tel: 1-212-989-6769

customerservice@assouline.com

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